A momentary lapse of reason: Special hiking edition - Baxil [bakh-HEEL'], n.
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A momentary lapse of reason: Special hiking edition|
Related, but not in direct reply ... I've often said that everyone should be forced to work customer service for at least one solid year, if for no other reason than that it may leave a lasting enough impression on them that it would make them more decent towards the poor shlum stuck behind the counter.