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March 1st, 2007
07:35 pm
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Horror stories from technical hell
A Google software developer and former Microsoft engineer wrote a blog post last year -- which I just stumbled upon while doing an unrelated web search -- about helping out his kids' nanny with a new PC.

She bought a new Windows machine and the salesman convinced her to pick up a Bluetooth wireless mouse along with it. She got home, clicked on the computer's Bluetooth button to synchronize it with the mouse ... and you can guess what didn't happen next. A week later, having RTFM'ed and made no progress, she calls him in. Even with a hardcore geek at her side, it takes several reboots, a number of ominous warning messages, multiple software downloads, and an afternoon of web research to figure out what's wrong with a Plug And Play device.

And I absolutely cannot spoil this story by telling you what the problem was. Read the whole thing, and the punchline will leave you stunned.

(Hint: It wasn't a user error.)

Current Location: ~yuba
Current Mood: shockedspeechless
Current Music: Prana, "Fiesta"
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From:packbat
Date:March 2nd, 2007 01:31 pm (UTC)
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Meine Gott! It's an entire system rewarding being evil!
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From:taral
Date:March 2nd, 2007 11:24 pm (UTC)
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That's lawsuit worthy. Talk about deceptive trade practices.
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